Responsible Gaming

Our Commitment to Safe Gaming

Gambling Should Be Entertainment, Not Income

At Boxed Dumfries, we believe that gambling should only ever be viewed as a form of entertainment, similar to going to the cinema or a restaurant. It should never be considered a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and always set realistic expectations about your chances of winning.

Age Verification

Online gambling in the UK is restricted to individuals aged 18 years and above. We take age verification seriously and reserve the right to request proof of identity and age at any time. If you are under the legal gambling age in your jurisdiction, you must not use our services.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or a loved one, it may be time to seek help:

  • Spending more time or money on gambling than intended
  • Chasing losses by gambling more to try to recover money lost
  • Hiding gambling activities or lying about how much you gamble
  • Feeling anxious or irritable when trying to reduce gambling
  • Neglecting work, school, family, or relationships due to gambling
  • Using gambling to escape problems, anxiety, or negative emotions
  • Borrowing money or getting into debt to fund gambling
  • Losing control over gambling behaviour
  • Friends or family expressing concern about your gambling
  • Failed attempts to cut back or stop gambling

Self-Help Tools & Features

Most reputable online casinos offer tools to help you maintain control of your gambling:

  • Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
  • Loss Limits: Set a maximum amount you're willing to lose during a session or time period
  • Reality Checks: Receive pop-up notifications at regular intervals reminding you how long you've been playing
  • Session Limits: Set a maximum time limit for your gaming sessions
  • Self-Exclusion: Temporarily or permanently exclude yourself from gambling for a set period
  • Account Closure: Permanently close your account if you wish to stop gambling entirely

We encourage you to use these tools proactively as part of your responsible gaming strategy.

Support Organisations & Resources

If you're struggling with gambling, professional help is available. Please reach out to one of these trusted organisations:

🇬🇧 United Kingdom (Primary Resources)

  • GamCare
    Free, confidential support and advice for problem gamblers and their families
    www.gamcare.org.uk
    National Problem Gambling Clinic: 0808 802 0133
  • GamStop (National Self-Exclusion Scheme)
    A free, multi-operator self-exclusion scheme for online gambling in Great Britain
    www.gamstop.co.uk
    Helpline: 0800 197 8225
  • Gamblers Anonymous
    A peer support fellowship for problem gamblers
    www.gamblersanonymous.org.uk
  • National Debtline
    Free debt advice if gambling has led to financial difficulties
    Helpline: 0808 808 4000

🌍 International Support Services

If You Need Help, Reach Out Today

Problem gambling can affect anyone, regardless of background or circumstances. Seeking help is a sign of strength, not weakness. If you or someone you know is struggling with gambling, please don't hesitate to contact one of the support organisations listed above.

Remember: Help is available, and recovery is possible.

This Responsible Gaming information is provided for educational purposes. Boxed Dumfries is committed to promoting safe and responsible gambling. If you have questions about these resources or need further assistance, please contact our customer support team.