Responsible Gaming
Gaming Should Be Entertainment
At Boxed Dumfries, we believe that live casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we provide exciting gaming experiences, it's important to approach gambling with a responsible mindset and within your means.
Please gamble only with money you can afford to lose, and set limits that work for your personal circumstances.
Age Verification
You must be 18 years of age or older to use this website and participate in live casino gaming in the United Kingdom. We take age verification seriously and use industry-standard checks to ensure all users meet the legal minimum age requirement.
If you are under 18, please do not use this site. Gambling can be harmful to young people and their development.
Warning Signs of Problem Gambling
Be aware of the following warning signs that may indicate a developing gambling problem:
- Chasing losses by gambling with more money to try to win back what you've lost
- Lying to family, friends, or others about the extent of your gambling
- Spending more time and money on gambling than intended
- Neglecting work, school, family, or social responsibilities due to gambling
- Using gambling to escape problems or relieve stress, anxiety, or depression
- Feeling anxious or irritable when you're unable to gamble
- Borrowing money to finance your gambling activities
- Experiencing financial difficulties as a result of gambling
- Repeatedly trying and failing to cut back or stop gambling
- Spending inheritance or savings on gambling
If you recognise any of these signs in yourself or someone you know, it's important to seek help immediately.
Self-Help Tools & Player Protections
We provide a range of tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a chosen timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Session Reminders: Receive notifications if you've been gaming for a set period of time
- Reality Checks: Get pop-up reminders showing your current session time and money spent
- Time-Out: Temporarily suspend your account for a set period (hours or days)
- Self-Exclusion: Permanently or temporarily exclude yourself from our site and other GamStop member casinos
All of these tools are available in your account settings. We encourage you to use them proactively.
Support Organisations & Help Services
If you're struggling with problem gambling, professional support is available. Below are reputable organisations offering free, confidential help:
United Kingdom
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GamCare – Free counselling and support service
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential)
Hours: Available 8am–midnight, 7 days a week -
GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Self-exclude from all online gambling operators registered with the UK Gambling Commission -
Gamblers Anonymous – Support meetings and peer support
Website: www.gamblersanonymous.org.uk
Phone: 07700 184 882 -
National Debtline – For financial advice if gambling has caused debt
Website: www.nationaldebtline.org
Phone: 0808 808 4000 (free)
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
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United States: National Council on Problem Gambling – www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
If You Need Help, Please Reach Out
Seeking help for a gambling problem is a sign of strength, not weakness. If you or someone you care about is struggling with gambling, please contact one of the support organisations listed above. They offer free, confidential help and are staffed by trained professionals who understand what you're going through.
Remember: You are not alone, and help is available.
For immediate support in the UK, contact GamCare on 0808 8020 133 or visit www.gamstop.co.uk to self-exclude.